Service agreement

1. The Company and application of the agreement

BEREG GROUP INDIA LLP (the Company) provides consulting and practical assistance in India, including remotely. The Client is the individual or legal entity ordering services from the Company.

These general terms, the agreed invoice and any individual terms agreed in writing make up the Service Agreement. Clients may contact the Company through any official channel, including telephone, email and messaging services. Before payment, the Company sends the Client a description of the service, the price, applicable taxes, the total amount payable and a link to these terms with the revision date.

Payment of the invoice or the agreed advance after receiving those documents constitutes acceptance of the agreement. Sending an enquiry or viewing the website alone does not conclude the agreement or confirm a booking. The parties may arrange a separate signed agreement on request.

A separate signed agreement takes precedence over these general terms. The agreed individual terms and invoice specify the service, price and timing. The version supplied to the Client before the agreement was concluded applies. Later website changes do not amend an existing agreement without the parties’ consent.

2. Scope of services and ongoing support

Before payment, the parties agree on the specific service, its scope, what the Company will deliver, the timing and any action required from the Client. A turnkey service may be offered at one price without an itemised breakdown of individual tasks on the invoice.

Where ongoing document support is agreed, the Company helps prepare and submit documents, tracks the application, handles requests within the agreed scope, asks the Client for additional information and passes on the outcome. Submission alone does not complete the service where further support is included.

The Company reviews the information within the agreed scope and on the basis of the materials supplied by the Client. Authentication, separate legal opinions, appeals, new procedures and fresh filings after completion or refusal are not automatically included. The Company only represents or files on behalf of the Client where it has the required authority.

Clarifications and minor corrections within the same assignment are included where they do not change its purpose or significantly increase the work. A new service, a material change in scope or additional external costs must be agreed in advance. The Company corrects its own mistakes within its obligations at no additional charge.

3. Price, taxes and payment

Quoted service prices exclude taxes unless expressly stated otherwise. The Company communicates applicable taxes and the total payable before payment and records them in the relevant billing documents. Tax is charged only where required by law.

The standard arrangement is 100% payment in advance. A smaller advance or payment in instalments may be agreed separately in writing. The invoice states the currency, amount and due date. Payment may be made in cash with an acknowledgement of receipt, by transfer to the Company’s account, by bank deposit or by another lawful method agreed by the parties.

A single price may include the Company’s fees, official charges, translation, accommodation and other agreed costs. Included and excluded services and charges are disclosed before payment, without requiring the Company to disclose its internal costing or margin. Additional costs that were not agreed are not charged to the Client.

Consulting and support are paid services even when the underlying government or third-party procedure is free. A paid initial consultation is a separate service and is not automatically credited against further assistance.

4. Start of work, timing and the Client’s obligations

The Company starts work after receiving the agreed payment, documents, information and authorisations. The timeline for the Company’s own work is agreed separately from estimated third-party processing times.

The Client supplies accurate information and documents on time, reports changes, checks personal details in draft applications and completes any steps that require personal participation. The Company informs the Client of identified deficiencies and material circumstances relating to the assignment.

If payment, documents or approvals are delayed, the Company may notify the Client and suspend work that depends on them. Timelines are adjusted to reflect the actual delay. To the extent permitted by law, the Company is not liable for non-performance caused by the Client’s failure to provide necessary cooperation.

If required documents, information or approvals are missing for 30 calendar days from the date of a written request, the Company may terminate the agreement after a final notice allowing at least 7 additional calendar days. A final settlement is made on termination. The Client’s silence alone does not establish that the service was fully performed.

5. Decisions by authorities and other organisations

Government authorities, consulates, banks, certification bodies and other competent organisations decide independently. The Company does not guarantee a visa, PAN card, certificate, permit, bank account, favourable decision or decision date.

Payment is for the Company’s agreed work and does not purchase a favourable third-party decision. A refusal or delay by a third party does not by itself prove deficient service or create an independent right to a refund. The Company remains responsible for its own errors and breaches.

6. Consultations, travel and bookings

A paid consultation may be rescheduled if the Client gives at least 24 hours’ notice and agrees a new time with the Company. If the Client does not attend and gives no timely notice, the Company may retain the fee for the reserved time as reasonable compensation for actual loss, to the extent permitted by law. The Client retains mandatory rights. If the Company cancels a consultation, it offers rescheduling or a refund for the consultation not provided.

For travel or bookings arranged through the Company, the Client pays the Company for the agreed order, and the Company arranges payments to suppliers. Before payment, the parties agree on what is included, the suppliers or how they will be selected, dates, confirmation of availability, change and cancellation rules, and any non-refundable charges. Payment alone does not confirm a booking.

Refunds of payments to hotels, carriers, clinics and other providers depend on the terms disclosed in advance for the order and mandatory law. Verified non-recoverable payments are taken into account on cancellation. Amounts refunded by a provider are included in the settlement with the Client. A provider’s rules do not release the Company from its own contractual obligations.

For medical support, the Company provides the agreed practical assistance. The clinic and doctor handle medical decisions, informed consent and treatment. For property support, the scope of checks, lease and deposit terms are agreed separately. Where required, qualified specialists provide legal, tax or other professional services, with their role agreed in advance.

7. Completion and concerns about the service

The Company provides the agreed deliverables and available confirmation of the work through the agreed communication channel. A service is complete when all included steps are performed, rather than simply when an application is filed. If an application is refused, the Company reports the decision and completes any remaining included steps. Appeals and fresh filings require a separate agreement.

The Client may report specific deficiencies. The Company reviews the matter and, if its work is deficient, agrees how to remedy it within a reasonable time. The Client’s silence does not waive statutory rights.

8. Cancellation and refunds

The Client may cancel by notifying bereggroupindia@gmail.com. On receipt of the notice, the Company stops further discretionary spending and takes reasonable steps to limit losses.

On termination, the Company may retain the reasonable value of the work actually and properly performed, together with documented expenses and non-recoverable third-party commitments incurred to carry out the agreed assignment before receipt of notice. No amount is counted twice.

For a fixed-price service, the value of the work already performed is calculated in proportion to the actual scope and content of the work, within the agreed price. The Company provides the deduction calculation and reasons for it. A fixed price does not automatically allow the Company to retain the entire payment.

If work has not started and there are no deductible costs or commitments, the Company issues a full refund. Where work has been partly completed, the balance is refunded after justified deductions. A change of mind after complete and proper performance does not by itself entitle the Client to a refund.

The Company sends the calculation and issues any refund within 15 working days of receiving the cancellation notice, unless mandatory law requires a shorter period. Refunds are paid to the payer by an agreed lawful method with any necessary tax documentation. Provider terms are taken into account without limiting the Company’s own obligations or the Client’s mandatory rights.

These rules also apply where the assignment ends because documents were not provided. They do not limit the Client’s rights where the service is deficient or the Company breaches its obligations.

9. Liability and circumstances that prevent work

Each party is responsible for its own breaches under the agreement and applicable law. The absence of a guaranteed third-party decision does not release the Company from responsibility for the quality of its agreed work. Any compensation takes account of the breach, causation, proven loss and mandatory legal requirements.

If closures, government system failures, changes in mandatory requirements or other circumstances materially prevent work, the Company informs the Client and proposes a revised schedule or method of performance. Such circumstances do not automatically complete the service or make payments non-refundable. Any termination is settled under Section 8.

The Company may refuse unlawful actions or pause an assignment if there are reasonable doubts about the reliability of documents, pending clarification. If the agreement is terminated for that reason, the Company gives notice and makes a final settlement.

10. Personal data and confidentiality

The Company uses information and documents to carry out the agreed assignment and comply with mandatory requirements. The Company’s Privacy Policy and applicable law govern the processing of personal data. The Company shares documents with specialists and organisations only to the extent needed and on a valid basis.

The Client must not share passwords or one-time codes for access to bank accounts. A method for sending sensitive documents is agreed separately. Consent to advertising is not a condition of receiving services.

11. Complaints, governing law and contact information

Susanna Yadav receives complaints at bereggroupindia@gmail.com. Include the Client’s name, invoice number if available, a description of the situation and the action requested. The Company responds within 15 working days of receipt unless mandatory rules require a shorter period. No separate receipt acknowledgement is sent. Working days are Monday to Friday, excluding official non-working public holidays in New Delhi.

Indian law governs the agreement, subject to the Client’s applicable mandatory rights. The parties seek to resolve disputes by negotiation. If they cannot agree, the competent court or other authorised body considers the dispute under the applicable jurisdiction rules. Making a complaint does not limit any legal remedies available to the Client.

BEREG GROUP INDIA LLP. GSTIN 07ABHFB8631L1Z4. Address: 118/9, SD Chamber, Bhikaji Cama Place, Safdarjung Enclave, New Delhi 110066, Delhi, India. Email: bereggroupindia@gmail.com. The original version is drawn up in Russian.