What we agree before payment
The invoice sets out the service, price, applicable taxes and total. Where needed, we agree the scope, schedule and other details in writing.
Service terms
How we agree on your service, take payment and support you.
Read the full agreementWhen work begins
We begin once we receive the agreed payment and the required documents and information. If an advance or staged payments are needed, we agree this in writing.
What we are responsible for
We are responsible for the agreed work. Government authorities, banks and other organisations decide on applications.
How to cancel an order
Email our company. The refund calculation and timing are set out in section 8 of the agreement.